FAQs

 

The FAQs listed below aims to answer some of the questions you may have.

Please call me on 07525 758 969 to find out more or  contact me now via this website.

 

Prices

Prices

My hourly rate is £50.

  • 1 hour appointment £50
  • 1.5 hour appointment £75

Payment methods:

To confirm your appointment I take payment by bank transfer in advance or if you have a gift voucher let me know at time of booking. Payment in advance can be in full or a minimum of £15. Please give me 48 hours notice if you need to cancel or reschedule the appointment.

A minimum £15 payment is required when booking to secure your appointment. This is  a non-refundable fee if you cancel with less than 48 hour notice.

If you usually bring cash to the session- please bring the correct amount. I will have also a card reader available.

Rescheduling Policy

I maintain a 48 hours rescheduling and cancellation policy to be fully refunded. As a small business, I really appreciate the minimum 48 hour cancellation notice, as it gives me the opportunity to fill this space. This being said, I really encourage and support you to be vigilant with your health during this pandemic. If you need to reschedule or cancel your appointment  please let me know immediately and you will easily be able to reschedule.

Due to the current circumstances if you or anyone in your household is showing any symptoms of Covid-19 and you have to make a last minute cancellation I will be flexible and keep the cancellation fee to the minimum of £15 to cover room costs. Thank you for your understanding.

I have concessionary rates to accommodate peoples financial circumstances, available to those who need it such as unemployed and those on low incomes.  To find out more, please call me on 07525 758 969 or contact me now via this website.

Events and Onsite Massage please note that the costs are based on the number of clients, the frequency of visits, your location, and the length of time spent per treatment.

Cancellation Policy

When you book an appointment you are reserving my time exclusively for your treatment. If you cannot keep your appointment, please let me know with as much notice as possible so that I can fill the space.

Failure to attend an appointment with less than 48 hours notice of cancellation will incur the charge of 50% of the cost of the full appointment.

Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment.

For On site & Event Massage the cancellation notice is 72 hours.

Please call me on 07525 758 969 or contact me via this website if you need to re-arrange or cancel.

How do I buy a Gift Voucher

Lovely treat for someone special!

Instant gift vouchers that you can download & print.

  • Emailed to either you or the recipient
  • Valid for 6 months from the date of purchase
  • Vouchers are non-refundable and cannot be extended
  • Cancellation policy still applies to appointments being paid for by Gift Vouchers

How do I leave a review

I really appreciate you taking the time out to share your experience with me.

You can also send me your feedback via the contact form.

I look forward to working with you again soon.

Leave a review!

 

GOOGLE

 

FACEBOOK

MoveGB

Please contact me directly to book your treatment. Let me know that you are a MoveGB member. I’ll ask you to provide your postcode, date of birth or mobile phone number for verification.

 

 

 

 

Cytoplan

I have an affiliate account with Cytoplan so they offer me commission if you decide to order their products. I can offer you a link for a £10 voucher towards your first order of supplements and in doing so, you will not only receive good quality supplements, you also be helping me immensely. If you already have an account with them, you can use the code x to receive an additional 10% discount.

Qualifications and Training

My Training – The start!

I originally studied at the Bristol College of Massage and Bodywork (BCMB). In June 2009 I obtained my MTI Diploma in Holistic Massage, Anatomy, Physiology and Pathology and have since practised in Bristol. I am a registered practitioner with the Massage Training Institute (MTI) and fully insured.

Since qualifying I have continued my professional development with advanced training including; Deep Tissue Massage, Chair Massage, Hands Free Massage and Thai Foot Reflexology Massage.

Continuing Professional Development (CPD) – I love learning!

I remain dedicated to deepening my knowledge, quality of touch, awareness and skills, so I can offer you the best possible treatment. I regularly attend specialised workshops and seminars such as Meditation, Mindfulness and Nutrition, to name but a few. I undertake post-graduate training and I have ongoing professional supervision to keep my work engaging and keeping me supported so that I can work effectively.

Feb 2010Freeing the Shoulders Darien Pritchard
Feb 2010Lower Back and Hips Darien Pritchard
Sep 2010Chair Massage Charmaine Storer & Jacqueline Allison
Nov 2010Releasing the Neck Andy Fagg
Nov 20103D Massage: Sidelying Andy Fagg
Apr 2011Deep Tissue Massage
Neuromuscular Technique (NMT) and Muscle Energy Technique (MET)
Andy Fagg
Feb 2012Thai Foot Reflexology NAMO School | Thailand
Feb 2012Thai Traditional MassageMagic Power Healing Hand | Thailand
Mar 2013Extensive Hands Free Darien Pritchard
Jul 2013Intro to Thai Massage Adam Carter & Ruth Plummer
Feb 2017Massage for People with Cancer Andy Fagg
Sep 2017Emotional Processing Andy Fagg
Nov 2017Intro to ReflexologyGill Ayshford
Mar 2018Reiki Level 2 Anna Rose
OngoingBengali MassageCat Balaam
Aug 2019Cupping TherapyGreg Morling
Feb 2020Myofascial Release
Structural Series Part 1
Ruth A Duncan

Where do I find you

Bristol College of  Massage & Bodywork (BCMB)

On Wednesdays you’ll find me on my regular slot at BCMB, 109 Pembroke Road, BS8 3EU.

When you arrive at the venue, the entrance is on Guthrie Road. Through the entrance, please follow the gravel footpath to the right of the main entrance. Stairs lead down the side of the building, to the entrance of the college.

By Bus – The number 8 and 9 Firstbus bus services run from the city centre through Clifton with a bus stop right outside the building on Pembroke Road.  From North Bristol, the number 505 Wessex service runs from Southmead Hospital through Horfield and Henleaze, and stops at Bristol Zoo which is a 5 min walk away.

By Train – Clifton train station is a 10 minute walk away. You will find the Temple Meads to Avonmouth route with regular services throughout the day.

By Bicycle – There are railings on site for you to securely lock your bike to.

By Car –  Pembroke Road is easily accessible from the city centre and the A4 Portway.  Alternatively, the Long Ashton Park and Ride offers cheap parking and has a bus stop at the top of Pembroke Road.

 

 

Where can I park

Bristol College of Massage and Bodywork (BCMB)

Bristol College of Massage and Bodywork has a car park, accessible from Guthrie Road, with 3 dedicated parking spaces which are clearly marked for BCMB.

The roads surrounding the college are restricted to permit holders or pay & display. If the car park is full then you can come into the college to collect one of their 3 permits (if available) or pay at a meter which costs £1 per hour for a maximum stay 5 hours.

 

 

 

Covid Specific

Before booking an appointment

I’ll send you the Covid-19- specific consent form. I have made a version on Word which you can fill in and email back to me. Or I’ve made a Google form version which can be completed online. I’m also very happy to go through the form over the phone with you. Please give me a message and we can arrange a time for this. Once your form is completed and sent back to me we can book your appointment in. To confirm the appointment I usually take payment in advance via bank transfer.

 

What to bring on the day of the appointment

Please remember to bring your own mask, water bottle and a drape (this could be a warm sheet, body sharon, large towel, etc). You are also welcome to bring a blanket for warmth if you think you may need it.

 

On the day of the appointment

Are you feeling well? Have you got a high temperature, persistent cough, shortness of breath or any other Covid-19 Symptom? If you’re not well please give me a text or email immediately and we can reschedule when you are better.  Remember to bring your mask with you, some water to rehydrate after the session and your own drape and blanket for warmth.

 

Arriving at the Massage Space

I’ll text you ‘ready’ and meet you at the entrance of BCMB. I will open the door  so you won’t have to touch anything. I will ask you to remove your shoes and leave them at the entrance at the designated place. If possible please use the bathroom before you come. We will walk to the Orange room.  Here we will both sanitise our hands and will sit in for a quick chat and check in, talk through how you are feeling and area you’d like worked on the day. There will be a chair for you to pop all your clothes and belongings on. I’ll leave you to get changed and onto the couch as usual.

 

During the treatment

I’ll ‘knock’ on the door and you’ll let me know that you are ready for me to come in. As usual I’ll check in for pressure and you are always welcome to ask for more or less pressure or express anything you are feeling. As the room is more enclosed, it has been advised that talking is kept to a minimum. I’d like to think of this in a way where you can have some time for yourself and relax in stillness . We can have our usual catch up chat when we finish the session and we can keep some distance.

 

After the treatment

I’ll signal to you when the treatment has ended and will step outside the room to let you get changed. We can talk through any aftercare and book in our next appointment. I’ll walk you to the back exit door.

 

COVID-19 FAQ

 

Why are you wearing so much PPE and have lots of procedures in place?

I’d love to keep you as safe as possible. Our professional association is advising we do the maximum rather than the minimum to keep clients as safe as possible.

We are also doing this for the possibility that if there is a second wave we can prove as a massage community we have been following PPE and cleaning procedures to a very high standard, that we may be able to work throughout the second wave rather than have to stop work again. As an industry, the massage professional bodies are pushing to be treated like health care, rather than a non-necessity.

 

Prices

I won’t be increasing my prices, it remains £50 per 60 minutes session.  And £75 for 90 minutes session.

To confirm your appointment I take payment by bank transfer in advance or if you have a gift voucher let me know at time of booking. Payment in advance can be in full or a minimum of £15. Please give me 48 hours notice if you need to cancel or reschedule the appointment.

A minimum £15 payment is required when booking to secure your appointment. This is  a non-refundable fee if you cancel with less than 48 hour notice.

If you usually bring cash to the session- please bring the correct amount. I will have also a card reader available.

 

Rescheduling Policy

I maintain a 48 hours rescheduling and cancellation policy to be fully refunded. As a small business, I really appreciate the minimum 48 hour cancellation notice, as it gives me the opportunity to fill this space. This being said, I really encourage and support you to be vigilant with your health during this pandemic. If you need to reschedule or cancel your appointment  please let me know immediately and you will easily be able to reschedule.

Due to the current circumstances if you or anyone in your household is showing any symptoms of Covid-19 and you have to make a last minute cancellation I will be flexible and keep the cancellation fee to the minimum of £15 to cover room costs. Thank you for your understanding.

 

Where are you working?

I’ll be starting a phased return to work from BCMB (Bristol College of Massage & Bodywork) on Wednesdays from 3pm. Suggested slots available for hour treatments 3pm, 4:30pm, 6pm, 7:30pm. I will need to adapt timings if I get a 90 minute treatment in between.

 

What PPE will you be wearing?

For best practice, I will be wearing facemask, visor, gloves and apron (or will change my clothes between clients ). Gloves might seem a strange one, but it’s what we are currently advised to wear and feels very similar to skin to skin contact when oil is used.

 

What length of treatment can I book in for?

You can book a 60 or 90 minute session.

 

Should I bring a mask?

Yes please bring a mask with you.  I will have some with me for sale in case you forget. Clients will have to wear a mask during the treatment.

 

I’ve filled out that long form. Do I have to fill something out every time I come for a massage?

I’ll get verbal or message/email consent from you that you are fine for a treatment, I will email or text you the day before checking you are feeling well and confirming our time.

 

I’ve heard some people talk about taking my temperature?

I will be taking my temperature and recording it every day. If you have a thermometer I’d encourage you to take yours, especially on the day of your appointment. If your temperature is above 37.8 degrees Celsius please get in touch and let me know. I will be also taking your temperature on arrival.

 

Are you taking on new clients?

I’ll first be prioritising all my wonderful clients who been waiting to book in for months. I will be taking new clients on in the next few weeks, we may do the consultation via telephone.

 

Will you be offering water at the end of the session?

At the moment I won’t be offering water at the end of the session, please do bring your own in a bottle to have at the end of the session or on your way home as massage can be dehydrating and I really encourage drinking lots of water!

 

Can I use your toilet?

If possible please use facilities before you arrive to the session, but of course, if you do need to go you will be able to use the toilet next to the kitchen.

 

What advice have you been following?

I’ve had incredible support from the MTI and GCMT- makes me proud to be part of this professional body. They’ve been lobbying the government to get us seen as part of health care and raising the standards of massage therapy across the UK.

I have been also attending monthly mentoring supervision.

 

What’s your address?

BCMB
Lower Ground Floor
109 Pembroke Road
Clifton
Bristol
BS8 3EU

 

Finding BCMB

When you arrive at the venue, the entrance is on Guthrie Road. Through the entrance, please follow the gravel footpath to the right of the main entrance. Stairs lead down the side of the building, to the entrance of the college.

By Car –The roads surrounding the college are restricted to permit holders or pay & display.  You can come into the college to collect one of our 3 permits or pay at a meter which costs £1 per hour for a maximum stay 5 hours.

By Bus – The number 8 and 9 Firstbus bus services run from the city centre through Clifton with a bus stop right outside the building on Pembroke Road.  From North Bristol, the number 505 Wessex service runs from Southmead Hospital through Horfield and Henleaze, and stops at Bristol Zoo which is a 5 min walk away.

By Bicycle – There are railings on site for you to securely lock your bike to.

 

Test and Trace app

If you have to provide details of contacts to test and trace (or equivalent), please categorise the massage therapist contact as ‘healthcare’ and not a ‘general’ contact.

 

Thank you for reading all this information. I realise it can all sound quite formal, I’ve taken guidance from my professional association to keep you as safe as possible. I’m really excited to be back massaging you again. Any questions or comment please do get in touch.

Best wishes,

Sandra

What can I expect from a session

The start of your massage session

During your first appointment, we will go through a confidential and private consultation to establish relevant information about you and your life so we can decide the best treatment. The conversation will give me insight into any areas that may need particular attention, as well as how you are feeling and what you want from your massage; each treatment is different. It also provides an opportunity for you to ask questions.

On following appointments we will always have a brief update to know if anything has changed and agree the treatment for the session.

Please try to arrive five minutes before your appointment is due to start. To gain the maximum benefit of the treatment refrain from the consumption of alcohol and eat lightly before your massage.

During your treatment

I value your feedback during the session; you are welcome to simply let go and receive the massage we agreed or you can be actively engaged and share parts of your experience guiding me in the massage process.

As the massage progresses, I will check in with you if you need more or less pressure or you are too cold or too hot. Blankets and cushions are always available.

The end of your session

Once you have had time to gently get up from the couch, dress and have a drink of water, there will be time to discuss the session if necessary. We can talk through any aftercare that might be useful to maximise and maintain the benefits of the massage, and we can point out areas we might want to explore or work on in future treatments.

It is advisable to drink plenty of water afterwards to help flush down any toxins which may have been released from the muscles into the circulatory system during the session. If possible, avoid rushing around too much.

How many sessions

The number of treatments needed will vary as everyone is different.

After a session there is a short period of adjustment as part of the healing process. Sometimes clients notice improvement after only one or two sessions and some need support for longer to get back to a place where they are feeling well. Many return when they experience challenges or pain resurface while others come back periodically to help maintain health and well-being.

On your first visit depending on your aims and treatment reasons together we can agree a treatment plan.

In some cases weekly massage may be needed for a while. Once your body starts to heal, regular monthly treatments will help prevent painful areas flaring up again.

Clothing and privacy

I will ask you to undress just as far as you feel comfortable and will leave you in privacy to do so. You can choose to undress fully, or keep your underwear, or more clothing, on. The choice is yours.

Once on the massage couch you will be covered with a cotton sheet throughout the treatment, and I will only uncover the part of you that I am about to work on at that time, making sure that you are comfortable.

We can work with oil on skin or through clothes or sheet, as necessary. Seated massage is also an option if you are more comfortable that way. Let the treatment begin!

Contraindications

Treatment is not advisable under some medical conditions. If in doubt, please consult your GP or call me before your session to discuss any existing medical conditions.

If you are pregnant or are undergoing medical treatment, please mention this at the time of booking.

Confidentiality

All information you tell me is strictly confidential, solely used for the purpose of customizing your treatment.

 

Massage Benefits

Some ways in which massage might help amongst many others:

  • Help to reduce pain by releasing endorphins; endorphins also elevate the mood
  • Relax sore muscles, improve muscle tone and flexibility
  • Relieve muscular tightness, stiffness, spasms and restrictions in muscle tissue
  • Restore balance and the natural healing processes of our bodies strengthening the immune system
  • Improve circulation of blood bringing more oxygen and nutrients into the muscle helping reduce fatigue
  • Improve nervous function
  • Help to increase joint mobility, free adhesions, breaks down scar tissue and decreases inflammation
  • Relieve physical discomfort such as sciatic, tension headaches, bad digestions or constipation
  • Improve your sleep and energy levels
  • Maintain your physical and emotional wellbeing
  • Promote body awareness, create a feeling of well-being and enhance self-esteem
  • Ease emotional trauma through relaxation
  • Decrease the heart rate due to relaxation
  • Temporarily decrease blood pressure
  • Deepen breathing and improve lung capacity by relaxing any tightness in the respiratory muscles
  • Improve digestion and increase movement in the large intestine which helps to relieve constipation
  • Reduce levels of the stress hormone Cortisol that can cause insomnia, lowered immunity, high blood pressure, heart disease, depression, weak bones and muscles
  • Reduce stress and anxiety by relaxing both mind and body munity, high blood pressure, heart disease, depression, weak bones and muscles

 

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