SHESENSU® Terms & Conditions
Instructor: Sandra Alonso — Massage Therapist & Movement Instructor
- Ticket Use
- Tickets are non-transferable and can only be used by the person named on the booking.
- Cancellations & Refunds & Stripe Fees
- Refunds are available for cancellations made more than 24 hours before the class start time.
- Trial packages are non-refundable and non-transferable.
- Stripe’s processing fees are non-refundable, so any refund issued will be minus the original Stripe fee. Refunds typically take 5–10 days to appear on your bank statement.
- Cancellations made within 24 hours of the class start time are non-refundable.
- No‑shows are strictly non-refundable.
- In exceptional circumstances, a refund request within the 24-hour window may be considered at the instructor’s discretion.
- (Why Stripe fees aren’t refunded: Stripe does not return the processing fee when a payment is refunded. This fee is charged by the card networks (e.g., Visa/Mastercard) and is not recoverable. For this reason, refunds are issued.)
- Health & Safety
- Please inform the instructor of any injuries, medical conditions, or relevant health history that may affect your participation. This includes, but is not limited to, epilepsy, heart conditions, and diabetes.
- SHESENSU® is not suitable during pregnancy, as the instructor is not prenatal/antenatal trained or insured to teach pregnant participants.
- Clothing & Footwear
- Please wear comfortable, fitted sportswear such as leggings (full‑length or ¾) and a vest top or t-shirt.
- Shoes are not permitted in the main space; the class is practised barefoot.
- Age & Safeguarding
- Classes are open to participants aged 16 and over. SHESENSU® is not suitable for children or vulnerable adults.
- Liability
- Participation in SHESENSU® is at your own risk.
- By attending, you confirm that you are physically able to take part in the class and have disclosed any relevant medical conditions.
- The instructor is not liable for injuries sustained during the class unless caused by proven negligence.
- Late Arrivals
- Please arrive a few minutes early to settle in.
- Late arrivals may not be admitted once the class has begun, to ensure safety and maintain the flow of the session.
- Missed classes due to late arrival are non-refundable.
- No‑shows remain non-refundable.
- Code of Conduct
- SHESENSU® is a welcoming, inclusive space.
- Please treat others with respect and maintain a supportive environment.
- Disruptive behaviour may result in removal from the class without refund.
- GDPR Notice — Class Recording
- SHESENSU® classes may occasionally be recorded for marketing and promotional purposes.
- Participants will only appear in recordings if they have given explicit written consent.
- If you prefer not to be included, you may use the designated no‑camera area or inform the instructor before class.
- All recordings are stored securely and used solely for the stated purpose.
- You may withdraw consent at any time by contacting Sandra Alonso.
- If you withdraw consent, future use of your image will stop, but any material already published cannot be removed.
